Veteran Claims Glossary
Navigating the world of DVA claims can feel like learning a whole new language — and we know how overwhelming that can be. That’s why we’ve pulled together this plain-English glossary of the most common terms, phrases, and processes you’ll come across as a veteran or family member.
Each definition comes with a direct link to a trusted Australian government source, so you can read more straight from the experts. No jargon. No confusion. Just straight answers — exactly how we do things at Aussie Veteran Alliance.
Use this guide anytime you need clarity, or reach out if you want us to walk you through it in person. We’ve got your back.
A
ADF (Australian Defence Force)
Australia’s military organisation, comprising the Army, Navy, and Air Force. Learn more: ADF Official
Advocate
A trained professional who helps veterans navigate the DVA system, ensuring claims are accurate and fair. See more on DVA Advocacy
Appeal
A formal process to challenge a DVA decision if you disagree with an outcome. Read how appeals work: DVA Appeals
C
Claim
A request submitted to the Department of Veterans’ Affairs (DVA) for compensation or support due to service-related injuries or conditions. Full claim guide: DVA Claims
Compensation
Payments or entitlements for injuries or illnesses linked to your military service. Learn more: DVA Compensation
D
Department of Veterans’ Affairs (DVA)
The Australian Government agency responsible for delivering support to veterans and their families. Visit: DVA Home
Discharge
The official release from the ADF. Find resources for transitioning: Defence Transition
E
Entitlements
Benefits or services veterans can access through DVA, such as medical treatment, pensions, or rehabilitation. Details: DVA Entitlements
Evidence
Medical reports and service records required to support a claim. Tips on gathering evidence: DVA Evidence Requirements
G
Gold Card
A DVA-issued card providing free medical care for all health conditions, if eligible. Find out who qualifies: Gold Card Info
GP (General Practitioner)
A doctor who provides medical reports and ongoing treatment for veterans. How to find a DVA-registered GP: Veteran Medical Providers
I
Initial Liability (IL)
The first stage in a claim where DVA decides if a condition is related to service. More info: Initial Liability
M
Mental Health Care
Support and treatment for mental health conditions related to military service. Explore options: Mental Health Support
P
Permanent Impairment (PI)
A payment for a long-term service-related injury or condition. Learn how PI works: Permanent Impairment Compensation
Pension
Regular payments for veterans who have qualifying service or are unable to work due to injury. Details: Veteran Pensions
R
Reconsideration
The process to have a claim decision reviewed internally by DVA. How to request: Reviews & Reconsiderations
Rehabilitation
Programs to help veterans recover and return to work or daily activities. Read more: Veteran Rehabilitation
RSL (Returned & Services League)
A nationwide community organisation supporting veterans and families. Find your local branch: RSL WA
S
Service History
Records detailing your time in the ADF, used to support claims. How to access yours: ADF Records
T
Telehealth
Online or phone appointments with GPs and mental health providers—many DVA-registered doctors offer this. Learn about telehealth: DVA Telehealth
Treatment Card
A card issued by DVA (Gold or White) to cover medical expenses for approved conditions. More info: Veteran Health Cards
We hope this glossary helps you cut through the red tape and feel more confident about your next steps. Remember — you don’t have to tackle the DVA system alone. If you’ve got questions, want a second opinion, or just want a mate who knows the ropes, reach out to Aussie Veteran Alliance.
We’re real veterans, here to back you up every step of the way — from your first question to your final payout.